How to use MT5/MT4
The entities below are duly authorised to operate under the Titan FX brand and trademarks. Titan FX Limited (reg. No. 40313) regulated by the Vanuatu Financial Services Commission with its registered office at 1st Floor Govant Building, 1276 Kumul Highway, Port Vila, Republic of Vanuatu. Goliath Trading Limited (licence no. SD138) regulated by the Financial Services Authority of Seychelles with its registered address at IMAD Complex, Office 12, 3rd Floor, Ile Du Port, Mahe, Seychelles. Titan Markets (licence no. GB20026097) regulated by the Financial Services Commission of Mauritius with its registered office at c/o Credentia International Management Ltd, The Cyberati Lounge, Ground Floor, The Catalyst, Silicon Avenue, 40 Cybercity, 72201 Ebene, Republic of Mauritius. Atlantic Markets Limited (registration no.2080481) regulated by the Financial Services Commission of the British Virgin Islands with its registered address at Trinity Chambers, PO Box 4301, Road Town, Tortola, British Virgin Islands. The Head Office of Titan FX is at Pot 564/100, Rue De Paris, Pot 5641, Centre Ville, Port Vila, Vanuatu. The Titan FX Research Hub purpose is to provide solely informational and educational content to its users, and not investment, legal, financial, tax or any type of personalised advice. Opinions, forecasts, and any other information contained in this website do not constitute recommendations or solicitation to buy or sell financial instruments. Trading leveraged products like CFDs carries high risk and may not suit all investors. Users should conduct independent research or consult qualified professionals before making any trading decisions. While efforts are made to provide accurate information, no warranty is given for the completeness or suitability of the information contained in this website. Reliance on this content is at your own risk and Titan FX accepts no liability for loss or damage. This information is for residents of jurisdictions where Titan FX transactions are permitted.
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MT5 login is successful when a green antenna icon is displayed at the bottom right of the MT5 screen. If a red "no entry" icon is shown, the login has failed.
If you cannot log in, please try the following steps, which may resolve the issue:
Check your login credentials
Verify account validity
Confirm MT5 version
Check network environment
The most common reason for login failure is incorrect login information.
For real accounts, please refer to the login details sent via email at the time of account creation (Subject: [Important] Titan FX: MT5 Account Login Information).
For demo accounts, please recheck the login details displayed when the demo account was created.
[Example of email received at account creation (left image) and demo account creation screen (right image)]
Here are examples of characters that are often mistaken. Please ensure there are no errors.
We recommend using copy & paste to avoid typing mistakes.
・Number “1”, uppercase letter “I”, lowercase letter “l”
・Number “0”, uppercase letter “O”, lowercase letter “o”
・Number “2”, uppercase letter “Z”, lowercase letter “z”
・Number “6”, lowercase letter “b”
If you have forgotten the password for your real account, you can reset it in the Client Cabinet.
Follow the steps below to reset your password:
① Log in to the Client Cabinet.
② On the Home screen, click the “Account Details” button for the account you want to change the password for.
③ On the next screen, click “Change MT5 Password” at the bottom right.
③ Click “Reset MT5 Password” in the pop-up.
④ Enter your desired password in both the “New Password” and “Confirm New Password” fields, then click “Change”.
The server selection is another common mistake. Please check your login information to ensure the correct server is selected.
If the server name does not appear in the dropdown list during login, try the following steps:
① From the top-left of the MT5 screen, click “File” > “Open an Account”.
② In the input field at the top of the dialog that appears, type “titan” and click the “Find your company” button.
When “Titan FX Limited” appears, click “Cancel”.
③ After completing the above, you will be able to select other servers on the login screen.
Titan FX live accounts that have not been logged into for 90 days and have no positions, pending orders, or balance will be automatically deactivated.
Deactivated accounts will not appear in the trading account list on the dashboard of the Client Cabinet.
Deactivated accounts cannot be reactivated. Please open a new account by clicking the “Open Additional Account” button in the Client Cabinet.
Free demo accounts expire 30 days after the last login.
Expired demo accounts cannot be reactivated. Please open a new demo account on MT4.
Only MT5 accounts can be used to log in to MT5. MT4 accounts cannot be used, so please confirm your account type in the Client Cabinet or other sources.
You may not be able to log in if you are trying to use an MT5 version from another provider. Please make sure to log in using the MT5 downloaded from Titan FX.
If there is an issue with your network environment, you will not be able to log in to MT5.
Network issues may be caused by problems on your internet connection or system issues on Titan FX's side.
Please check whether you can access the internet (such as browsing websites) normally. If there seems to be no issue, please contact our support team.
We will inform you about the current system status.
